Emgraft Service Provider Program 

The Emgraft Service Provider program is designed for companies interested in offering service solutions to customers, whether they are businesses, technology institutions, IT specialists or government organizations. Authorised Emgraft resellers and partners that specialise in service, but are not system integrators of  Emgraft finished goods products, are both able to apply for Emgraft Service Provider authorization.

 

System integrators and resellers may apply for Service Provider authorization to deliver repair services to their clients. All repairs covered under warranty must be performed by Emgraft-certified technicians.

Types of Service Provider

There are two main types of Service Provider:

Authorized Service Providers, companies which are authorized to provide repair services to all Emgraft customers.

Limited Service Providers, companies and organizations which operate under limited service agreements which allow service for specific customers or specific Emgraft products as defined in the Limited Service Provider agreement.

Who can apply for Emgraft Service Provider Partners?

Resellers, service companies and system integrators whom Emgraft has a direct service presence with may apply for Emgraft Service Provider authorization. Individuals or sole traders may not apply.

What are the benefits of Service Provider status?

Emgraft seeks to ensure that all Service Providers are able to deliver exceptional customer service to the highest standards in the industry. Emgraft Service Provider Program gives your customers confidence and enhances your reputation.

  • Reimbursement for labour, parts and (where applicable) travel for repairs covered by warranty or extended service agreement

  • Only Emgraft Authorised Service Providers are able to obtain parts directly from Emgraft in order to complete repairs.

  • Access to comprehensive product, repair, service, take-apart, troubleshooting, and upgrade information, plus on-the-spot technical support available for certified technicians.

  • For more detailed information on the benefits of becoming a Service Provider, please contact your Emgraft System partners.

What are the requirements for Service Provider status?

 

Business requirements
Organizations applying for Service Provider status are required to have been in operation for a reasonable period, with audited financial records available for review by Emgraft. The organisation should actively promote the Emgraft brand as part of their business along with Emgraft Systems service and support products.

Applicants who do not meet these requirements may still apply if there are special circumstances, as each application is reviewed on a case-by-case basis.

 

Technician Certification
Service Providers are required to use Emgraft Systems Certified Technicians when conducting diagnostics, covered repairs, modifications, alterations and upgrades on Emgraft products.

 

Becoming certified to repair Emgraft systems requires training of both a software and hardware by Emgraft Systems technician officer or recognized by Emgraft. Certifications are renewed on an annual basis via recertification refresher training courses.

 

Contact Emgraft Systems headquarters to obtain detailed information about technical manuals, preparatory training, training registration, and training fees.

Emgraft Systems training for recertification can be provided without additional charge via our service provider support by contacting us at hello@emgraft.com.

 

Operational requirements for POC
Service Providers are required to meet Emgraft’s standards at all times with regard to service levels, system compatibility, proficiency of technicians and availability of service to customers. Emgraft typically audits and reviews Service Providers to ensure these high standards are consistently met.

For more detailed information on the requirements for Service Provider status please take a look at the Requirements document for POC.

 

 

Please contact your local Emgraft Service Team or hello@emgraft.com

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